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Bringing An Instrument to Our Shop- Rentals & Repairs
PLEASE FOLLOW THE GUIDELINES BELOW
Thank you for playing your violin, viola, or cello throughout the pandemic! Also, thanks for wanting to keep your instrument in the best shape possible!
Our Covid-19 Protocols are relaxing and we are once again allowing customers back into the shop by appointment only. We prefer to limit the number of people in the shop at one time.
As of mid-May, 2021, all of the staff at Fein Violins are fully vaccinated.
If you are not fully vaccinated you must wear a mask while in our shop. For your safety, we're happy to do the same!
When you bring your instrument to our shop for service, to get a larger size, or to return/exchange your rental instrument, PLEASE FOLLOW THE GUIDELINES BELOW:
- Vacuum the inside of the case to remove any pet hair, bow hair, rosin dust, and anything else. Please make sure the interior of the case, including the accessory pockets, are as clean as possible. Leave personal accessories and music at home.
- Remove any tapes, pads, or covers from the chinrest, instrument, and/or bow. It's OK to leave fingerboard tapes on.
- When returning your rental instrument, remove any stickers or pins from the outside of the case. If you return a case with pin holes in the fabric, you will be charged for the value of the case.
- If your rental outfit is returned without cleaning, we will deduct a $75.00 cleaning fee from your accrued rental credit.
- If you need a larger instrument for your child, please follow the guidelines above before coming to our shop to switch instruments. Also, please read our blog post “What Size Violin Does My Child Need” - http://blog.feinviolins.com/2011/04/what-size-violin-does-my-child-need.html
- Please make sure to schedule an appointment! Call us at 651-228-0783 or text us at 651-333-8993 and arrange a time to drop off your instrument. The inside door of the shop is kept locked and we are limiting the number of customers inside.