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Bringing An Instrument to Our Shop- Rentals & Repairs
PLEASE FOLLOW THE GUIDELINES BELOW
Thank you for playing your violin, viola, or cello throughout the last few months! Also, thanks for wanting to keep your instrument in the best shape possible!
Unfortunately, the Covid-19 Pandemic has forced us to change the way we interact with our very valued clients. One major change is that we are not allowing clients into the main part of our shop. Payments for repairs, rehairs, and string replacements will be processed before your drop-off time is scheduled.
When you bring your instrument to our shop for service, to get a larger size, or to return/exchange your rental instrument, PLEASE FOLLOW THE GUIDELINES BELOW:
- Vacuum the inside of the case and remove any pet hair, bow hair, rosin dust, and anything else. Please make sure the interior of the case, including the accessory pockets, are as clean as possible. Leave personal accessories at home.
- Remove any tapes, pads, or covers from the chinrest, fingerboard, instrument, and/or bow.
- When returning your rental instrument, remove any stickers or pins from the outside of the case. If you return a case with pin holes in the fabric, you will be charged for the value of the case.
- Use hand sanitizer, disinfectant cleaning wipes, or rubbing alcohol and clean off the outside of the case, particularly the handles, zippers, and latches.
- Payments for repairs, rehairs, and string replacements will be processed before your drop-off time is scheduled.
- If your rental outfit is returned without cleaning, we will charge a $75.00 cleaning fee. We hope you understand - Cleaning your rental instrument involves a large amount of safety procedures on our part.
- If you need a larger instrument for your child, please follow the guidelines above before coming to our shop to switch instruments. Also, please read our blog post “What Size Violin Does My Child Need” - http://blog.feinviolins.com/2011/04/what-size-violin-does-my-child-need.html
- Call us at 651-228-0783 or text us at 651-333-8993 and arrange a time to drop off your instrument.
- We have a “No Contact’ area set up in the entryway of our shop. If you need to drop off or pick up an instrument, there is a table in our entryway for you. The inside door of the shop is locked and we are not letting customers into the main part of our shop. Please call- 651-228-0783 or text- 651-333-8993 before you come to the shop.