Frequent Asked Questions

HOW TO ORDER: (1) Complete your payment on this website through PayPal or (2) Complete your payment on this website through your credit/debit card. Scroll down to the grey box that says "Pay by debit or credit card" or (3) Call us- 1-800-347-9172 or 651-228-0783


RETURN POLICIES: Fein Violins wants you to be happy with your purchase! We give you a 10-day trial period from the date you receive the instrument, to play and evaluate it. If, during that time, you decide that it is not for you, we will arrange for free return shipping. After the instrument has been returned in good condition, we will refund your full purchase price.

SHIPPING: With Fein Violins, ground shipping is FREE anywhere in the United States, Canada, and Puerto Rico. Canadian residents are responsible for duties, taxes, and brokerage fees.

We ship almost everywhere in the world, but outside the United States, there will be additional charges. Please contact us for a shipping quote. Whenever possible, we will figure any applicable taxes, duties, and brokerage fees into your quote.

3-Day, 2nd Day, and Overnight shipping options are available 

for an additional fee. Please contact us if you require expedited shipping.

Ground shipping - FREE

Return shipping - FREE

If you live outside the United States, please contact us for shipping costs. For our Canadian customers, we will pay for shipping, and collect any applicable duties, fees and/or taxes so the instrument will come right to your door!

INTERNATIONAL SHIPPING: Customs and import duties may be applied to International orders. Any such charges are the responsibility of the customer, and will vary by country. Contact your local customs office for details. 

MATERIALS DECLARATION:  OUR PRODUCTS DO NOT CONTAIN: Brazilian Rosewood, Ivory, Snake or Lizard leather, wild harvested abalone shells, and/or Tortoiseshell protected/prohibited under CITES and/or ESA. Our products include: Violins, Violas & Cellos bearing the following labels: "Atelier Cremone/Andrew Fein", "F.Costa/ Andrew Fein", or "D. Albert/Andrew Fein" and Violin, Viola, or Cello Bows bearing the stamp "A. Fein" or "Fein".  Abalone shell used for some bow slides is from farm raised Haliotis fulgens or Haliotis discus hannai. The leather on the bow grips is from sheep, goat, or cow. Horn for some frogs is from Water Buffalo. Bow tips are made from Bone or Plastic. SOME, not all, of our instruments MAY contain non-Brazilian Rosewood fittings. All of the non-Brazilian Rosewood was legally received prior to 1/1/2017. 


 

CARE OF STRINGED INSTRUMENTS

A stringed instrument requires an extraordinary amount of care and attention. It is composed of materials that are constantly changing, is subject to forces of many pounds per square inch by the pressure of the strings, and spends much of its life in perpetual vibration. Over the several hundred year life span of an instrument in normal use some structural changes will inevitably happen. Here are several things you can do to ease your instrument’s life with you.

1. TEMPERATURE AND HUMIDITY: Changes in temperature and humidity wreak havoc on a stringed instrument. Avoid any sudden change. Keep the instrument away from direct sunlight. If the case is cold, wait at least fifteen minutes after the case has warmed to room temperature before opening it. In general, avoid any and all extremes in temperature and humidity.

(1) ALWAYS use a Dampit whenever the furnace/heater is on in your home and whenever the instrument is in a dry region (such as the Southwest U.S.). Take the Dampit out of the instrument every day during this time, soak it in water for twenty seconds, towel off the excess water, and put the Dampit back in the instrument. If the temperature drops below zero, do this twice each day. There is enough water in the Dampit to humidify your instrument if you keep the case closed. If you leave the case open or the instrument out, it would be best to keep the instrument in an area where the relative indoor humidity is 35% or higher. If you do not do this, you are increasing the likelihood of cracks and open seams.  

(2) NEVER store the instrument near drafts, radiators, or heat registers. If you have a room that is humidified, that would be the best room to store the instrument in.

(3) NEVER transport or leave your instrument in a car trunk -- in cold weather the instrument will get cold very quickly - increasing the likelihood of cracks and openings; in warm weather the instrument will get very hot causing glue joints to come apart and varnish to soften and stick to your case; in other weather, humidity and temperature changes will be far more severe than inside the car.

(4) NEVER leave an instrument in an unattended car. Most insurance policies do not cover theft or damage to an instrument in an unattended car.

2. VARNISH: Although the varnish looks hard and impermeable, it isn’t! Avoid touching the varnish at all. Fingerprints could leave permanent marks. Do not leave the instrument on a hard surface. Hard surfaces and sharp corners will scratch and chip the varnish.

3. POLISHING:  

(1) Use only “W.E. HILL & SONS VARNISH CLEANER” to clean and polish fine instruments. Other polishes or cleaners may damage your instrument’s varnish. Use this polish sparingly, but clean the entire instrument at least once a month.

(2) Never let rosin build up on the top underneath the strings and fingerboard. Clean the rosin off before you put the instrument away each time that it is played. 

 

CARE OF BOWS

BOWS ARE EXTREMELY FRAGILE! DON'T DROP YOUR BOW. YOUR BOW WILL PROBABLY BREAK IF YOU DROP IT!  Handle your bow as if it was made of glass. The safest places for your bow is either playing your instrument, or in your case properly set in the bow holder. Always be conscious of your bow when you are handling it - take care not to bang it against anything if you must walk or move with it in your hand. 

BE CAREFUL OF THE TIP WHEN REMOVING THE BOW FROM THE CASE.

NEVER LEAVE YOUR BOW WHERE IT CAN BE STEPPED ON, SAT ON, OR KNOCKED TO THE FLOOR! NEVER LEAVE YOUR BOW ON YOUR MUSIC STAND.

*Loosen the bow hair when the bow is not being used. Bow hair stretches and shrinks with humidity. If your bow hair shrinks while it is in the case, and you have not loosened the bow hair, the head may snap off and you will certainly put undue pressures on the bow. Tighten to play. Loosen to put away.

*Have the bow rehaired at least once each year. Bow hair tends to wear out from the actions of playing. If you lose too many hairs, the pull on the bow will be uneven and the bow may warp. Also, hair stretches in the summer and shrinks in the winter. Spring and fall are good times to rehair your bow.

*If you are not going to open your case for two weeks or longer, place cedar balls or an herbal moth repellant in the case. This will prevent carpet beetle larvae from entering your case and eating the bow hair and case lining. If your bow hairs break in the middle of the stick - you have carpet beetle larvae. Vacuum out your case several days in a row, then use the moth repellants.

*The ivory or bone tip on the bow’s head plate gives it valuable protection. This should be replaced if it is broken.

*The finger end of the bow stick should be covered with a winding (usually silver) and leather grips. These also provide valuable protection and should be replaced if they are missing or worn

*DO NOT applaud by tapping the bow against a music stand or other object. Many bows have been broken this way.

 

Trade-In Policy

To receive a 100% trade-in value, the second purchase must be of greater value than the items being traded in. The purchase price of the trade-in items, excluding sales tax, shipping, and accessories, will be fully applied towards the second purchase. 

The trade-in will be applied to the cost of any of our F. Costa, D. Albert, Atelier Cremone or vintage violins, violas, or cellos. Only one trade-in can be applied per purchase. The Instrument, bow, and case must remain in good condition. Any dents, large scratches, cracks, or other damage will diminish the trade-in value. Bridges, sound-posts, fingerboards, pegs, bow hair, strings, and other parts must be properly maintained. Please periodically review the instructional care sheets for bows and instruments that we gave you when you purchased your instrument, to ensure that you are maintaining your instrument properly. Strings should be changed about every twelve months.  

Please remove any and all decals, stickers, tapes, and other markings from the instrument, case, and bow before trading them in. Also, please vacuum out your case to remove any rosin chips, cat hair, and other objects.

 

Warranty 

We warrant the instruments that we sell for one year from the date of purchase.  

We will replace or repair, free of charge, any part or parts of your instrument as needed through normal use of the instrument with the exception of strings. This includes the bridge, sound-post, pegs, tuners, chin rest and tailpiece. We will also make any adjustments such as string heights, other bridge adjustments, and sound post adjustments free of charge. “Normal use of the instrument” entails, and is not limited to, the description outlined in the “Care of Stringed Instruments” information sheet. 

WARRANTY DOES NOT COVER STRINGS. WARRANTY DOES NOT COVER BOWS THAT ARE DROPPED OR HIT AGAINST ANY HARD SURFACE.

Please call us any time we can be of service. We are always glad to answer any  questions you might have about your instrument. 

We strongly recommend that you insure your complete outfit (instrument, case, and bow/s) with an “ALL RISKS” insurance policy. Please make sure that your policy covers theft, fire damage, and accidental damage anywhere that your instrument goes (not just in your home!). 

So you think you found a Stradivarius...

So, you think you found a Stradivarius? Unfortunately, you probably didn't. Even if the instrument has a Stradivarius label and has been in your family for generations, it probably is not a Stradivarius!

Wittner FineTune Pegs. What are they?

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