Frequent Asked Questions

 

RETURN POLICIES: Fein Violins wants you to be happy with your purchase! We give you a 10-day trial period from the date you receive the instrument, to play and evaluate it. If, during that time, you decide that it is not for you, we will arrange for free return shipping. After the instrument has been returned in good condition, we will refund your full purchase price.

SHIPPING: With Fein Violins, ground shipping is FREE anywhere in the United States, Canada, and Puerto Rico. Canadian residents are responsible for duties, taxes, and brokerage fees.

We ship almost everywhere in the world, but outside the United States, there will be additional charges. Please contact us for a shipping quote. Whenever possible, we will figure any applicable taxes, duties, and brokerage fees into your quote.

3-Day, 2nd Day, and Overnight shipping options are available 

for an additional fee. Please contact us if you require expedited shipping.

Ground shipping - FREE

Return shipping - FREE 

2 violins or 2 violas to the same destination - add $45

2 cellos to the same destination - add $100

If you live outside the United States, please contact us for shipping costs. For our Canadian customers, we will pay for shipping, and collect any applicable duties, fees and/or taxes so the instrument will come right to your door!

INTERNATIONAL SHIPPING: Customs and import duties may be applied to International orders. Any such charges are the responsibility of the customer, and will vary by country. Contact your local customs office for details. 

MATERIALS DECLARATION:  OUR PRODUCTS DO NOT CONTAIN: Brazilian Rosewood, Ivory, Snake or Lizard leather, wild harvested abalone shells, and/or Tortoiseshell protected/prohibited under CITES and/or ESA. Our products include: Violins, Violas & Cellos bearing the following labels: "Atelier Cremone/Andrew Fein", "F.Costa/ Andrew Fein", or "D. Albert/Andrew Fein" and Violin, Viola, or Cello Bows bearing the stamp "A. Fein" or "Fein".  Abalone shell used for some bow slides is from farm raised Haliotis fulgens or Haliotis discus hannai. The leather on the bow grips is from sheep, goat, or cow. Horn for some frogs is from Water Buffalo. Bow tips are made from Bone or Plastic. SOME, not all, of our instruments MAY contain non-Brazilian Rosewood fittings. All of the non-Brazilian Rosewood was legally received prior to 1/1/2017. 

Frequent Asked Questions Answered